Head of Learning Services

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Job Posting

Head of Learning Services

January 02, 2018

Job Category: Program/Project

Médecins Sans Frontières (MSF) Canada

Toronto, CA

Position Summary


The Head of Learning Services is responsible for strategically leading the delivery of e-Learning consulting services and e-Learning production services to MSF partners. As a member of the Program Unit, the position plays an important role in its development and its future success.

The incumbent will build on the foundation established in the last five years to consolidate and further develop existing relations and partnerships across the MSF movement, the humanitarian sector and with private and public organizations to keep the Learning Services team at the forefront of best and innovative practices in workforce development and learning technologies.

The incumbent will demonstrate strong knowledge, interest and passion for enhancing learning with emergent technologies in order to meet the needs of MSF international and national staff around the globe, lead a virtual team in Canada, and contribute to MSF Canada’s strategic objectives. 




1) Leadership, Strategy and HR management

  • Provide thought leadership in the area of learning strategies and workforce/organizational development
  • Keep abreast of emergent technology, learning and workforce development trends in order to continuously update the vision and the direction of Learning Services in response to the needs of the movement
  • Develop and maintain relationships with stakeholders within MSF internationally and within the humanitarian sector
  • Develop and maintain a network of Canadian experts interested in supporting MSF through technology-enhanced learning
  • Represent MSF Canada, when required, at various conferences, working and advisory groups
  • Perform all aspects of human resources management for staff and contractors, including recruitment, development, performance
  • Working in tandem with the Learning Services Officer:
  • Coordinate the L&S planning, selection/recruitment and utilization of resources (Human, Financial, logistical, software/hardware) for successful operation, communication and organization of the team and MSF Ca
  • Develop annual plans and reports, including budgets, objectives, and performance indicators
  • Contribute to other MSF Ca projects to advance strategic objectives

2) e-Learning Consulting Services

  • Work with and/or advise, assist MSF entities on workforce development and various aspects of e-Learning projects such as: organizational performance needs assessment, learning needs assessment, learning deployment strategies, research and innovation, instructional design, e-Learning development, production and evaluation.
  • Liaise with various working groups and platforms across the movement, e.g.: International training and learning platform, HR International Directors, Knowledge Management, eCampus Steering committee​

3) eLearning Production

  • Oversee or contribute to all phases and tasks associated with the production of e-Learning solutions, in close collaboration with the Learning Services Officer, developers and other instructional designers. This can include:
  • Conducting instructional analysis to determine the learning context of the programs (I.e. reviewing existing training material, establishing potential audience and users, conducting a needs and performance gap analysis to determine course structure and content details, carrying out task analysis and, producing content maps alongside SMEs.)
  • Project resource planning
  • Instructional design, including selection of appropriate learning approach and interactivity (e.g. scenarios, exercises, simulations etc)
  • e-learning development and production using authoring tools such as Storyline (Articulate) and Camtasia
  • Recommend instructional media options that will enhance interactivity and the impact of learning (eg. Graphics, images, animations, simulations, videos)
  • Deploy, maintain and follow up preparation for integration and delivery on various learning management systems (Moodle, Totara, Cornerstone….)
  • Review materials to ensure the integrity of the instructional strategy is respected
  • Create and perform evaluation/assessment to validate knowledge and skill acquisition.



  • Knowledge of and commitment to MSF values, principles, and mission
  • Excellent leadership, persuasive communication skills with the political acumen to manage partnerships of multiple sectors and stakeholders
  • Sound knowledge and proficiency in applying adult learning principles and in using current or emerging learning technologies  to develop e-Learning solutions
  • Experience in the complete e-Learning development process ·
  • Proficiency using e-Learning authoring tools (e.g Storyline), and other scheduling, productivity, and communication tools
  • Strong written and verbal communication skills (English, French is highly desirable)
  • Analytical capability and ability to demonstrate good judgment in evaluating situations
  • Strong planning, time management, and organizational skills with the ability to manage multiple tasks in a dynamic, detail-oriented environment
  • Self-motivated with the ability to act independently with defined objectives and direction while acting as a collaborative member of a team
  • Able to grasp new processes and demonstrated ability to deliver in varying contexts
  • Facilitation and group presentation skills an asset

Application Instructions

Dynamic professionals with relevant qualifications who are interested to apply may submit a letter of motivation and CV, including 3 professional references, through the application on our website, found here: MSF - Work in Our Offices. Only applications through this page will be accepted.


The deadline for applications is January 2nd, 2018 at 9:00AM EST. We thank you for your interest; please note only shortlisted candidates will be contacted. 


Any questions or concerns regarding accommodation and accessibility can be addressed to hqhr.admin@toronto.msf.org or Kathy Mahinpou at 1-800-982-7903 ext. 3454